TL;DR: JEA issued a precautionary boil water advisory for customers in southwest Nocatee on August 23, 2026 after a 12-inch water main break lowered pressure, and affected households were told to boil water for drinking, cooking and ice-making until the advisory lifts.

What JEA confirmed on August 23

JEA crews were working to repair a 12-inch water main break in the southwest area of Nocatee, according to News4JAX reporting published August 23, 2026 at 8:08 PM.

The break was causing lower-than-normal water pressure for some customers in the area, according to News4JAX.

Due to the drop in water pressure, JEA issued a precautionary boil water advisory for customers in the affected area, according to News4JAX.

The advisory was precautionary rather than a confirmation of contamination, according to the description published by News4JAX.

Jaden Sanders reported the development for News4JAX on the evening of August 23, 2026.

News4JAX updated the report August 24, 2026 at 5:46 AM, after the archive cutoff for August 23.

Who falls under the Southwest Nocatee advisory

The advisory applies to customers in the affected area of southwest Nocatee where pressure dropped, according to News4JAX.

JEA did not publish a street-by-street list in the News4JAX summary of the advisory.

JEA is communicating directly with impacted customers, according to News4JAX.

Direct utility contact determines whether a specific address should boil water, under the approach described by News4JAX.

Households unsure of their status were directed to additional information at jea.com/bwa, according to News4JAX.

The jea.com/bwa page was identified as the source for more information about the advisory, according to News4JAX.

What affected households were told to do

Customers affected by the advisory were encouraged to boil water before drinking, cooking or making ice until the advisory is lifted, according to News4JAX.

The instruction covers tap water used for drinking during the advisory period, according to News4JAX.

The instruction covers tap water used for cooking during the advisory period, according to News4JAX.

The instruction covers tap water used for making ice during the advisory period, according to News4JAX.

The advisory remains in place until JEA lifts it, according to News4JAX.

Boiling is required before the covered uses, not only when water looks or tastes unusual, under the instruction reported by News4JAX.

Why a pressure drop triggers a boil advisory

Utilities issue a boil advisory when there is a risk that pathogens entered pipes after pressure was lost, according to the PrepIQ Editorial Team guide updated August 18, 2026.

A burst main can drop pressure and allow groundwater to enter through cracks that stay sealed while pipes remain pressurized, according to the PrepIQ Editorial Team.

Any drop in pressure from pump failure, power outage or heavy demand can draw contaminated groundwater inward through leaks, according to the PrepIQ Editorial Team.

Flooding can push sewage, farm runoff and contaminated sediment into wells and treatment intakes, according to the PrepIQ Editorial Team.

A boil advisory acts as a precaution until tests return clean, rather than proof that every tap is contaminated, according to the PrepIQ Editorial Team.

How other Florida advisories that week defined the rules

Putnam County issued a boil water notice for residents on the East Putnam Regional Water System, according to Action News Jax reporting by Jenna Bartkovsky on August 18, 2026 at 1:33 pm EDT.

The Putnam County Board of County Commissioners announced the advisory, according to Action News Jax.

The county attributed the advisory to pressure loss following a power failure the prior night, according to Action News Jax.

The county asked that all water used for drinking or cooking be boiled to a rolling boil for at least a minute until the notice is rescinded, according to Action News Jax.

Residents could use bottled water as an alternative, according to Action News Jax.

The Putnam County notice was described as in effect for the next 48 hours, according to Action News Jax.

Questions were directed to Putnam County Public Works at 386-329-0346, according to Action News Jax.

A separate precautionary boil water notice covered Quail Roost Drive and the Town of Alford in Jackson County, according to WJHG reporting by Kristen Thompson published August 20, 2026 at 4:55 AM CDT.

Officials said that notice was issued due to a damaged water main line, according to WJHG.

That notice was to remain in effect until the break is repaired and tests show the water is safe to drink, according to WJHG.

As a precaution, officials advised boiling all water used for drinking, cooking, making ice, brushing teeth or washing dishes, according to WJHG.

Another precautionary boil water notice covered residences at 7807-8217 N. Lagoon Drive in Panama City Beach, according to WJHG Newsroom reporting published August 19, 2026 at 1:31 PM CDT.

Officials said that notice was issued due to a water main break, according to WJHG.

That notice was to remain until the break is repaired and water tests show the water is safe to drink, according to WJHG.

Officials advised boiling all water used for drinking, cooking, making ice, brushing teeth or washing dishes as a precaution, according to WJHG.

Household steps for drinking, cooking and ice

Bring clear tap water to a full rolling boil for one minute, then allow it to cool before use, according to the boil-water checklist published by Thomas Kwayne on August 18, 2026.

Above 6,500 feet in elevation, extend the rolling boil to three minutes before cooling, according to Thomas Kwayne.

Use boiled water or bottled water for drinking, cooking, food preparation and brushing teeth during the advisory, according to Thomas Kwayne.

Do not use ice from a refrigerator or freezer dispenser during the advisory, according to Thomas Kwayne.

The dispenser restriction applies even when tap water has passed through a pitcher, refrigerator or faucet filter, according to Thomas Kwayne.

Most household filters are not built to remove germs, and filtered water should still be boiled during the advisory, according to Thomas Kwayne.

Do not assume a filter or reverse-osmosis system resolves the advisory, according to the Hydrology Water Solutions local water guide updated August 14, 2026.

During any official advisory, utility instructions govern household decisions, according to Hydrology Water Solutions.

Boiling kills pathogens but does not remove chemicals or sediment, according to the PrepIQ Editorial Team.

If boiled water tastes flat, pouring it between two clean containers can re-oxygenate it, according to the PrepIQ Editorial Team.

Store cooled boiled water in clean, covered containers and use it up without allowing recontamination, according to the PrepIQ Editorial Team.

Pets can become ill from the same pathogens, so provide pet bowls with boiled or bottled water under the same one-minute rule, according to the PrepIQ Editorial Team.

Discard ice made during the notice and drinks or formula mixed with unboiled tap water, according to Hydrology Water Solutions.

Use boiled or bottled water for baby formula during the notice, according to Hydrology Water Solutions.

Bathing, cleaning and laundry during the notice

Showering and bathing are generally described as acceptable for healthy adults when mouths stay closed and water is not swallowed, according to the PrepIQ Editorial Team.

Supervise children during baths so they do not swallow water, according to the PrepIQ Editorial Team.

Sponge-bathe infants rather than using tub water that could be swallowed, according to Hydrology Water Solutions.

Washing clothes in tap water is described as acceptable, according to the PrepIQ Editorial Team.

Washing hands with soap and tap water is acceptable in many cases when local officials allow it, according to Thomas Kwayne.

For hand-washing dishes, use boiled or bottled water or follow the utility direction for the specific advisory, according to Hydrology Water Solutions.

A dishwasher with a sanitizing or hot cycle is described as an option for dishes, according to Hydrology Water Solutions.

A dishwasher is described as acceptable when it has a sanitizing cycle or reaches a final-rinse temperature of at least 150 degrees Fahrenheit, or 66 degrees Celsius, according to Thomas Kwayne.

Power, pressure and repair context in JEA territory

Strong storms moved through Clay, Duval and St. Johns counties on August 18, 2026, according to News4JAX.

JEA confirmed that outages from that storm event were weather-related, according to News4JAX.

At one point, 8,038 customers were without power, representing approximately 1.47 percent of 546,281 total served customers, according to News4JAX.

As of 6 p.m. that day, 4,065 customers remained without power, according to News4JAX.

Customers were encouraged to monitor updates through JEA's outage map and report outages not already listed, according to News4JAX.

Power interruptions matter for water readiness because pressure loss after a power failure preceded the East Putnam advisory, according to Action News Jax.

What has to happen before an advisory lifts

The Southwest Nocatee advisory stays active until JEA lifts it, according to News4JAX.

Repairs must address the 12-inch main break affecting southwest Nocatee, according to News4JAX.

Pressure must return toward normal operation after the repair work described by News4JAX.

Other Florida notices that week remained until repairs were complete and laboratory tests confirmed safety, according to WJHG accounts of the Alford and Panama City Beach notices.

The East Putnam notice used rescission plus a defined 48-hour window as its endpoint, according to Action News Jax.

Follow the water system's specific directions because recommendations depend on the trigger for each advisory, according to Thomas Kwayne.

A notice labeled precautionary after a main break, pressure loss, turbidity reading or treatment interruption should be treated as a real boil-water advisory until officials say otherwise, according to Thomas Kwayne.

Where to verify status and next instructions

Check whether JEA has contacted the household directly about inclusion in the affected area, following the direct-notification approach reported by News4JAX.

Use jea.com/bwa for more information about the Southwest Nocatee advisory, according to News4JAX.

Do not resume unboiled drinking, cooking or ice-making based on clearer water alone while the advisory remains active, under the until-lifted instruction reported by News4JAX.

After officials lift an advisory, follow utility-specific flushing and filter-replacement instructions before assuming normal use, according to Thomas Kwayne.

Flushing and filter steps vary by city and situation, according to Thomas Kwayne.

Sources referenced